FAQs

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly. Please contact us within 12 hours at tykxmyo67@outlook.com. Once shipped, orders cannot be modified or canceled.

2. Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide.

Q: How long does delivery take?
A: Standard shipping usually takes 7–15 business days, depending on your location. Customs delays may occur.

Q: How much does shipping cost?
A: Standard shipping is $7.99. Orders over $79 qualify for free standard shipping.

Q: How do I track my order?
A: Once shipped, you will receive an email with a tracking number and instructions to track your package.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused and unworn items in original packaging. Please review our [Return & Refund Policy] for more details.

Q: Can I return earrings?
A: For hygiene reasons, earrings cannot be returned or exchanged unless defective or incorrect.

Q: How long does it take to receive a refund?
A: Refunds are issued within 5–10 business days after we receive and inspect your return.

4. Jewelry Care

Q: How do I care for my sterling silver jewelry?
A: To maintain shine and durability:

  • Store in a cool, dry place away from sunlight.

  • Avoid contact with perfume, lotions, or chemicals.

  • Gently clean with a soft polishing cloth.

Q: Will sterling silver tarnish over time?
A: Yes, natural tarnishing may occur, but regular cleaning and proper storage will keep your jewelry looking new.

5. Customer Support

Q: How can I contact you?
A: You can reach us anytime:
📧 Email: tykxmyo67@outlook.com
📞 Phone: +852 2344 4895

🕒 Service Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (HKT)

  • Saturday: 10:00 AM – 4:00 PM (HKT)

  • Closed on Sundays & Public Holidays

✨ At Ava Mirae, your satisfaction is our top priority. If your question is not answered here, please contact our support team—we’re always happy to assist!