Return & Refund Policy
At Ava Mirae, we want you to feel confident and satisfied with every jewelry purchase. If for any reason you are not fully happy with your order, we’re here to help.
Return Eligibility
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Returns are accepted within 30 days of delivery.
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Items must be unused, unworn, and in their original packaging.
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For hygiene reasons, earrings cannot be returned or exchanged unless defective or damaged.
How to Request a Return
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Contact us at tykxmyo67@outlook.com within 30 days of receiving your order.
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Provide your order number, reason for return, and supporting photos (if applicable).
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Our customer service team will provide you with the return instructions.
Refunds
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Once we receive and inspect your returned item, we will notify you by email.
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Approved refunds will be issued back to your original payment method within 5–10 business days.
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Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
Exchanges
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We only replace items if they are defective or damaged.
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If you need an exchange, please contact us with your order details.
Non-Returnable Items
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Gift cards
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Clearance or final sale items
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Earrings (due to hygiene reasons)
Return Shipping
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Customers are responsible for return shipping costs, unless the item is defective or incorrect.
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We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
✨ Your satisfaction is our top priority. At Ava Mirae, every piece of jewelry is crafted with care, and we want your shopping experience to be just as beautiful as the jewelry itself.